T&C for Property Tenants – mediumterm.ch
1. Introduction
These Terms and Conditions (“Terms”) govern your use of mediumterm.ch as a tenant (“you” or “Tenant”). By creating an account, browsing listings, or booking a property through the platform, you agree to be legally bound by these Terms.
The platform is operated by Novagen SA, Via Cantonale 11, 6900 Lugano, based in Switzerland, under Swiss law.
mediumterm.ch is a neutral listing platform and is not involved in lease execution, enforcement, or guarantees of performance.
2. Eligibility
To use the platform as a Tenant, you must:
- Be at least 18 years old and legally capable of entering into binding agreements;
- Provide accurate and verifiable identity and contact information;
- Not use false identities, forged documents, or impersonate another person;
- Agree to comply with all house rules, local laws, and Swiss residency regulations during your stay.
3. Nature of the Platform
mediumterm.ch is not a real estate broker, property manager, or agent. We act exclusively as a communication and listing platform connecting property owners (“Hosts”) with prospective tenants for medium-term accommodations.
- The rental contract is formed solely between you and the Host.
- We do not screen, verify, or endorse Hosts or properties unless specifically indicated (e.g., Blue Badge listings).
- We do not guarantee availability, safety, legality, or condition of any property listed on the platform.
4. Booking and Payment
- All bookings must be completed through the platform. Off-platform arrangements are strictly prohibited and may result in account termination.
- You agree to pay the full rental amount, service fees, and any applicable deposits in accordance with the listed payment terms.
- Payment is securely processed via our designated third-party payment provider.
- Your reservation is confirmed only after successful payment and Host approval (where applicable).
- We are not responsible for delays, currency exchange discrepancies, or processing issues by third-party payment services.
5. Cancellations and Refunds
- You must review and accept the cancellation policy shown on each property listing before booking.
- If you cancel a confirmed booking:
- Refunds (if any) will follow the cancellation policy terms;
- Platform service fees may be non-refundable.
- If a Host cancels, we will issue a full refund or assist in locating an alternative property.
- We are not liable for any costs, damages, or inconvenience resulting from cancellations.
6. Security Deposits
- Some Hosts may require a security deposit, visible on the listing prior to booking.
- Hosts may claim deductions for damage or violations, and you will be notified of any claims.
- Disputes must be submitted in writing within 48 hours of check-out, with supporting documentation.
- mediumterm.ch does not hold or manage deposit funds unless explicitly stated.
- We do not arbitrate or enforce damage claims unless such service has been purchased separately.
7. Tenant Responsibilities
During your stay, you agree to:
- Treat the property with care, respect, and cleanliness;
- Abide by all house rules and legal restrictions;
- Avoid illegal activity, nuisance, subletting, or using the property for commercial purposes;
- Maintain communication with the Host for any issues, delays, or changes;
- Vacate the property on time unless an approved extension is granted.
You are financially liable for any damage, loss, or excessive wear caused during your tenancy. You are solely responsible for obtaining any required visa, permit, or legal right to reside at the property during your stay.
8. Check-In, Check-Out & Support
- Check-in/out procedures may vary depending on the property (e.g., key handover, lockbox, self check-in).
- You will receive instructions through the platform or directly from the Host.
- For booking-related issues, contact our support team at info@mediumterm.ch.
We are not responsible for access issues, lost keys, or communication delays between Host and Tenant.
9. Personal Data and Privacy
- We process your personal data in accordance with the Swiss Federal Act on Data Protection (nLPD) and the EU General Data Protection Regulation (GDPR).
- Your personal data is used only for booking-related purposes and shared only with the relevant Host.
- You may not use another user’s data for any non-rental purpose. Misuse of data may result in suspension or legal action.
10. Termination and Account Deactivation
You may close your account at any time, provided there are no active or future bookings.
We may suspend or terminate your account in cases of:
- Breach of these Terms;
- Fraudulent activity or misrepresentation;
- Abuse, threats, or harassment directed at Hosts, platform staff, or other users.
Suspended users may be permanently banned from the platform without notice.
11. Liability Disclaimer
mediumterm.ch is not liable for:
- The conduct or communication of Hosts or other tenants;
- The condition, legality, or compliance of any property;
- Losses, injuries, damages, theft, or financial harm incurred during your stay.
You agree to release and hold harmless mediumterm.ch and Swissconsulting Residential Sagl from any claims, disputes, or legal actions related to your use of the platform or a booked property.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of Switzerland.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Lugano, Switzerland.
13. Final Clauses
These Terms constitute the entire agreement between you and mediumterm.ch regarding the use of the platform.
– No waiver of any provision will be deemed a further or continuing waiver of such term.
– If any part of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
– We reserve the right to amend these Terms at any time. Continued use of the platform implies acceptance of changes.
For questions, contact us at:
info@mediumterm.ch
T&C for Property Owners – mediumterm.ch
1. Introduction
These Terms and Conditions govern your use of the mediumterm.ch platform, operated by Novagen SA, Via Cantonale 11, 6900 Lugano, Switzerland, under Swiss law. By creating an account, accessing, or listing a property on the Platform, you (“you” or “Host” or “Owner”) agree to be legally bound by these Terms.
mediumterm.ch is a neutral listing and communications platform designed to facilitate medium-term rental connections between Hosts and prospective tenants (“Users”). We do not function as a real estate broker, agent, or rental manager. We do not assume responsibility for any part of the rental transaction, unless explicitly stated.
2. Eligibility
To list a property on the Platform, you must:
- Be at least 18 years old and have full legal capacity;
- Be the legal owner of the property or possess written authorization to rent it on behalf of the legal owner;
- Ensure that no legal claims, encumbrances, or disputes exist that would prevent you from renting the property.
- You represent and warrant that you are acting in compliance with all applicable federal, cantonal, and municipal housing laws and regulation
3. Property Listings
You are fully responsible for the content and accuracy of your listings, including but not limited to:
- Property descriptions, rental conditions, amenities, pricing, and availability;
- Whether utilities (electricity, water, heating), internet, cleaning services, and taxes are included in the rent;
- Uploading accurate and unaltered photographs;
- Ensuring that any images used are owned by you or properly licensed.
mediumterm.ch reserves the right to edit, reject, suspend, or remove any listing at its sole discretion if it:
- Is incomplete, misleading, fraudulent, or violates Swiss laws or community guidelines;
- Is suspected to be a duplicate or involves unethical or discriminatory language.
4. Host Responsibilities
By using the Platform, you agree to:
- Offer a clean, safe, and habitable property in accordance with all relevant health, fire, and building codes;
- Provide and maintain all listed amenities;
- Respect the privacy and legal rights of your tenants;
- Respond to tenant inquiries and booking requests in a timely and professional manner.
You are solely responsible for handling tenant communication, contract signing, check-in/check-out logistics, and conflict resolution.
mediumterm.ch is not a party to any rental contract and assumes no liability for the fulfillment, enforcement, or termination of any lease.
Any verbal or written agreement made between you and a tenant is at your own risk.
5. Tenant Screening
We may, at our discretion, provide optional identity verification services.
- These checks may include basic ID verification, proof of employment, or background searches.
- However, mediumterm.ch does not guarantee the accuracy, completeness, or reliability of such verifications.
- The decision to accept a tenant rests solely with you, and you do so at your own discretion and risk.
6. Payment Terms
- Listing and promotional fees are clearly communicated before publication.
- Payment for any optional service (e.g., photography, verification, 3D tours) is required in advance.
Failure to pay applicable fees may result in immediate suspension or termination of your account and listings.
mediumterm.ch is not liable for late, partial, or missing rent payments between parties.
7. Cancellations & Refunds
- You may define your own cancellation and refund policy (e.g., flexible, moderate, strict) per listing.
- If you cancel a confirmed booking without justifiable cause (e.g., force majeure), penalties may apply, including deactivation of listings.
8. Damage and Security Deposits
- You may request a damage deposit and must clearly disclose the amount and terms in your listing.
- All damage disputes must be documented with dated photo evidence and submitted within 48 hours of tenant departure.
9. Platform Liability and Disclaimers
- mediumterm.ch acts solely as an intermediary between Hosts and tenants.
We:
- Do not offer legal, financial, or tax advice;
- Do not provide guarantees regarding tenant behavior, property conditions, or successful bookings;
- Are not responsible for enforcing house rules, rental agreements, or local tenancy laws.
- You agree to indemnify and hold harmless Swissconsulting Residential Sagl, its officers, affiliates, agents, and employees from any claims, damages, losses, or disputes arising from your use of the Platform or any transactions initiated through it.
- We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
10. Blue Badge Verification Program
The “Blue Badge” symbol indicates that a property has undergone physical inspection and document verification.
- A representative of mediumterm.ch has visited the property to verify that it matches its listing photos and key documents were presented.
- We do not guarantee the continuous accuracy of the property condition after verification, nor do we conduct repeated or ongoing checks.
Any issues that arise after the verification date are beyond the scope of our responsibility.
11. Insurance
You are solely responsible for securing appropriate property and liability insurance.
mediumterm.ch does not provide insurance coverage of any kind and is not liable for damages, accidents, injuries, or theft that occur during the rental period.
12. Third-Party Services
The Platform may offer optional paid services (e.g., relocation assistance, professional photography) that are fulfilled by external contractors.
- You acknowledge that these third parties operate independently, and any claims related to service quality, pricing, or delivery must be directed to them.
- mediumterm.ch is not responsible for delays, errors, or disputes arising from third-party services, even when contracted through us.
13. User Conduct and Misuse
You agree not to:
- Use the Platform to post illegal, defamatory, discriminatory, or offensive content;
- Circumvent the Platform by encouraging tenants to book off-platform to avoid fees;
- Reproduce, scrape, or commercially exploit any Platform data or content without written permission.
Violation of these terms may result in immediate account termination and legal action.
14. Termination
You may deactivate your account at any time, provided no bookings are pending or active.
mediumterm.ch reserves the right to suspend or permanently terminate any account that:
- Violates these Terms or applicable laws;
- Is associated with fraudulent or harmful activity;
- Receives repeated complaints from Users or third parties
15. Data Protection & Privacy
All user data is processed in accordance with the Swiss Federal Data Protection Act (nLPD) and, where applicable, the EU General Data Protection Regulation (GDPR).
- You agree to use tenant data solely for the purposes of managing inquiries or rental agreements.
- Misuse or unauthorized sharing of user data may lead to legal consequences.
16. Governing Law and Dispute Resolution
These Terms shall be governed and interpreted under the laws of Switzerland.
Any legal disputes shall be subject to the exclusive jurisdiction of the courts in Lugano, Switzerland.
17. Changes to Terms
mediumterm.ch reserves the right to amend these Terms at any time.
Continued use of the Platform following any changes constitutes your acceptance of the revised Terms.
We recommend you review this document periodically.
If you have questions or concerns, please contact us at:
info@mediumterm.ch
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